Last updated: October 5, 2025
Returning Physical Items
We have a 14-day return policy for physical items only, which means you have 14 days after receiving your item to request a return. All return shipping costs are the responsibility of the customer, unless there are issues specified under the "Damages & Issues” heading below.
Eligibility
To be eligible for a return on a physical product, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Make a Return
To start a return, you can contact us at the email below.
Email Subject - Include the following in text, with your order number replacing the placeholder text in the brackets: Return Request - # [INSERT ORDER NUMBER]
Email Body - Include your proof of purchase (screenshot of confirmation email with your name, products, order number visiable)
If your return is accepted, instructions on how and where to send your package will follow.
IMPORTANT RETURN NOTES:
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Items sent back to us without first requesting a return will not be accepted. If we receive any returns that were not approved, we will return the item to the sender unopened, and we will not be responsible for postage, fees, or any cost associated with the parcel.
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You can always contact us for any return questions at the email below.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. We will cover shipping to replace missing or defective items if the customer isn’t seeking a refund. Contact us at the email below.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at the email below.
Refunds will not be approved if you send back items that are not eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-returnable & Non-refundable Items
Unfortunately, we cannot accept returns, exchanges, or refunds on sale items, digital products, memberships, custom products (such as special orders or personalized items), or gift cards. Please get in touch if you have questions or concerns about your specific purchase.
Contact Information
If you have any questions about this Refund Policy or need assistance, you can email us at shop@lilhex.co.
Note from Lil Hex Co:
This is a small business run by one person. With that said, please reach out if you have questions, because we’re all human and things happen! If I can make the experience better, even if it’s not exactly what you want, I’ll see what I can do. These policies are here to make sure we’re all acting in good faith.
